No, its not needed - Free is Free and you are not tied in at all.
We dont need a credit card for you to have your free 30 day trial so once its over you will not be routinely charged or need to ‘opt out’
At the end of the free trial you will be switched to READ ONLY mode so you wont be able to add or edit any data or export any information unless you actively upgrade and start your subscription.
You will have 90 days to upgrade your account to resume your access and after that time all your data will be deleted.
Yes! Its VERY mobile friendly on iOS or Android. Go to your preferred web browser and type in PocketPA.com and log into your account from the top right button LOG IN.
Once you are logged in you can save this as a shortcut to your homepage so its easily accessible anytime.
Remember you will need internet to open the app each time as your account is stored on the cloud to ensure its available 24/7/365.
We have made a ‘helper app’ so you can do a couple of extra things more quickly and easily via the companion app.
Firstly its a great overview of all your appointments with info on what is left to pay / already paid so you can keep track of this at a glance.
You can also import your contacts from your phone directly into the helper app and they will synchronise with the main web based app so this saves you time needing to enter everyone in manually.
Lastly under each appointment, you can get Directions via Google Maps or Waze to guide you between each appointment if you are mobile as the appointment locations are stored - so there is no need to waste time inputting new addresses each time!
Yes you are free to stop your subscription at any time!
You do not need to give any notice. Any remaining time that has been paid for will still continue until your expiry date. No partial refunds for unused periods are given as access to all data will remain in place until expiry.
Once your free trial or subscription ends, we will keep your stored data safe for 90 days in case you change your mind and want to come back and renew your subscription and upgrade.
After 90 days, all data will be deleted and you would need to start again.
Go to Account Set Up > Sales & Invoice Set Up > STRIPE integration and are payments.
Select the button CONNECT TO STRIPE and you will be taken to the STRIPE set up screen to enter in your business details and bank account where you want your monies to be paid into.
If you don’t have a website, just add your facebook or instagram page instead in the required field.
Once you have created your STRIPE account you can customise the set up further in the STRIPE dashboard with your logo, colours, payment terms etc
Go to Account Set Up > Sales & Invoice Set Up > STRIPE integration and are payments.
Select the button DISCONNECT FROM STRIPE and you will disconnected and unable to take any card payments or send invoices until this is activated and connected to your STRIPE account
No, all payments are taken inside the app using STRIPE.
You will just need an Internet connection - WiFi or 3G - but no Bluetooth or card reader.
Payments are all secure using STRIPE and no card details are stored for your customers to worry about.
Use the top right + button to bring a drop down box of 9 icons - from here you can add an appointment quickly by pressing Appointment
Select your client and service and choose your appointment date and time and location - then press save.
You can also add a new appointment (or private appointment) from the bottom of the dashboard using the + button
And from the Client details screen once you are under the Appointment tab - click on the + button in the bottom right
Select ‘Clients’ from the left hand drop down menu.
Select the client you wish to edit (you can search for them quickly by typing in their name to the Search field)
Once you are on the Clients details screen, scroll down to the MORE OPTIONS button and select to Edit
Once you are in edit mode you can update or add to your clients information - this includes being able to add a photo to their profile details.
You do not need an email address to save a new client. However you will be unable to send them invoices or any reminder / thank you messages by email until this is completed.
You will need to select your payment options so go to Account Set Up > Sales And Invoice Set Up / Payment Method & Currency Options
by switching the CARD PAYMENT button to ON at the bottom, you will be directed to Sales & Invoice Set Up > STRIPE integration and are payments where you need to connect or set up your STRIPE account.
Once this is done, you will always see the option to take card payments.
No, this cannot happen and your customers details are totally safe and not reusable. All transactions take place on the secure STRIPE platform and they do not hold any card details for future use.
Keeping your diary full and busy is part of what keeps your profits high so reminding clients of your upcoming appointments is very important to minimise forgotten or missed appointments.
Go to Account Set Up > Client Notification Area / SMS Notification and purchase your credit bundles so you can send automated SMS reminders.
Customise your message and set up how far in advance you want messages to be sent.
You can also schedule Thank you SMS messages to be sent after each appointment in the same area.
Each function can be individually switched ON/OFF using the buttons.
Ensure you have the right country code selected for every client you wish to send an SMS message to as without this your message will not get sent.
Check this by looking in your client detail screen and checking the country code is showing in front of their mobile phone number.
Go to your business expense screen from the menu list on the left hand side
In here you will see a full list of itemised expenses you have entered along with info of Expense category / recurring expense and whether or not you added in a receipt.
All data can be exported using the EXPORT button top right.
Yes you can select the days you want to appear for your customers when they access your diary for ONLINE BOOKINGS.
Set this up in your Account Set Up > Calendar & Times and switch the days ON/OFF for online booking on the right hand side.
Add Business Expense and add a photo of the receipt - it will all be saved securely in the cloud to review or look at again anytime
Look on the Dashboard at the Net Income Dial on the right hand side for a quick overview for any given week / month or year - it is coloured red / green.
The number in the middle is the difference between your physically received income for that period minus your paid out expenses for that same period.
You can toggle between the week /month and year dates to see how this changes.
For more in depth information on your Profit, select the Net Income from the left hand drop down.
Once in this screen you have the same information but also you can customise the date ranges and see it on a graph.
All data can be exported directly by selecting the top right EXPORT button in this screen and download it as a csv / pdf or excel file to your computer.
At the top right of each screen, there is an EXPORT button.
By pressing this on each screen eg Income, business expenses you will have a date range you can select and then choose between your export preference of csv / pdf or excel file view.
The spreadsheet will download to your computer for you to open directly or to email onwards.
On the Dashboard there is an ‘Expected income Dial’ with red text saying ‘Still to Pay’ and this shows you how much money is due still from unpaid appointments.
If you CLICK on the red ‘Still to Pay’ line it will take you directly to a full list of appointments and sales where money remains outstanding.
From each appointment or sale (2 separate tabs) where money remains due, you can then click on the clients name and phone number / email to follow it up - or send an invoice to them if you prefer to collect the money online.
Its great to know which clients spend the most with you, whether by sales or through appointments.
Go to your Client list from the menu on the left hand side.
Once you have a full list of all your clients, click on the word Payments above the columns of information.
This will sort your client list to show your highest to your lowest paying client - pressing it again will reverse the order.
Great info if you want to know where to focus your efforts and reward with offers.
Likewise you can sort your clients according to those buying the most or having the most / least appointments with you.
Please note that you will need to look at this on your computer or tablet as this feature is not viewable from your mobile device.
We give the option to link all your Pocket PA appointments straight into your Google calendar but this feature is not yet available for iCal or Outlook. Set this up in Account Set Up > Calendar & Times by linking Pocket PA to your Google diary. But dont forget you can add all your Private appointments straight into Pocket PA so maybe you might make THIS your main calendar?!
All of your data is kept on a cloud with Amazon Web Services. We have chosen them as they are renowned globally with a very secure and reliable reputation worldwide.
YES but only via INVOICING - please read the below carefully.
If you have Apple Pay enabled in the Stripe Dashboard settings, then there are 2 instances that the Apple Pay logo will appear during payment transactions.
1. When you send an Invoice then the Apple Pay will appear as an option for your clients to use and make payment to you via Apple Pay.
This works perfectly and will deliver money directly into your Stripe account and then your own bank account.
2. When you take a Card Payment the Apple Pay logo will appear at the top of the payment screen.
If you click on Apple Pay in the card payment screen Stripe will try to use YOUR OWN APPLE ACCOUNT as it can only recognise the Apple Pay account that is registered to the device you are on.
**SO DO NOT PRESS Apple Pay WHEN USING CARD PAYMENT as effectively you will be activating Stripe to pay yourself**
Currently Stripe do not offer the option of Apple Pay only to display for invoicing.
If its switched ON (in your Stripe Dashboard settings) then it will show for both Invoicing and Card Payment options.
If its switched OFF then it will not show for either Invoicing or Card Payment.
You therefore have the option to switch Apple Pay off in its entirety and remove this feature for your clients to use during the payment of your invoices (and it will then also not show when you go to take a Card Payment on your device)
OR you can leave it activated and know you will need to ignore it in Card Payment transactions (but the trade off is that your clients will still have this easy payment method available to them when you send an invoice)
Once Stripe amend the way they can offer Apple Pay, we will implement any updates to make things as easy as possible for you.